Gaming at Club99 is meant to be fun — a bit of excitement, a chance to win, and a good time. But we also know that for some people, it can become more than just entertainment. That is why Club99 puts real tools in your hands to stay in control, every single session.
Club99's responsible gaming commitment — protecting every player, every day.
What Is Responsible Gaming?
Responsible gaming means playing for fun — not to escape problems, not to chase losses, and not with money you cannot afford to lose. At Club99, we believe that every player in Bangladesh deserves a gaming experience that stays enjoyable and never crosses into something harmful.
The reality is that most Club99 members play casually and within their means. They set a budget, enjoy a few rounds of Color Prediction or Fortune Bingo, and walk away when they are done. That is exactly how gaming should work. But we also know that gambling can become a problem for some people, and when that happens, it can affect not just the player but their whole family.
Club99 takes responsible gaming seriously — not just because it is the right thing to do, but because we genuinely care about the people who use our platform. We have built a full set of tools directly into your Club99 account so you can manage your gaming activity on your own terms, without needing to call anyone or fill out complicated forms.
The golden rule of responsible gaming is simple: only play with money you can afford to lose. Gaming is entertainment, the same as going to the cinema or eating out. You would not spend your rent money at a restaurant — the same logic applies here. Set your budget before you start, stick to it, and treat any winnings as a bonus rather than an expectation.
If you ever feel like gaming is no longer fun, or that you are playing to recover losses rather than for enjoyment, that is a signal to take a break. Club99's responsible gaming tools are there for exactly that moment.
The Club99 Responsible Gaming Pledge: We will never encourage you to chase losses, never send you marketing messages designed to exploit problem gambling behaviour, and always make it easy to set limits or take a break.
Play within your budget. Enjoy the experience. Walk away when you want to.
Decide your limit before you start. Never deposit more than you planned.
Keep track of how long you play. Set a time limit and honour it.
Losses are part of gaming. Never try to win back what you have lost.
Club99 Player Protection Tools
Built into every Club99 account — no extra steps, no waiting. Use them whenever you need them.
Set a daily, weekly, or monthly deposit limit directly from your Club99 account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 7-day cooling-off period to protect you from impulsive decisions.
Set a maximum session length so Club99 automatically reminds you when your time is up. You can choose reminders at 30 minutes, 1 hour, 2 hours, or a custom duration. When the timer runs out, you will see a clear notification prompting you to take a break before continuing.
Need a short break from Club99? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance is safe and your account remains open for when you return.
If you feel you need a longer break, Club99's self-exclusion tool lets you close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will be removed from all Club99 marketing lists. To request self-exclusion, contact [email protected].
Set a maximum amount you are willing to lose in a day, week, or month. Once your loss limit is reached, Club99 will prevent further bets until the period resets. This tool is one of the most effective ways to keep your gaming within a budget you are comfortable with.
Enable reality check notifications to receive regular pop-up reminders showing how long you have been playing and how much you have spent or won in the current session. These gentle nudges help you stay aware of your gaming activity without interrupting your experience unnecessarily.
How to Set Your Limits
Setting responsible gaming limits on Club99 takes less than two minutes. Here is how to do it.
Visit club99.fun and log in with your registered email and password. If you do not have an account yet, register first — it only takes a few minutes.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section in your account settings. All available tools — deposit limits, loss limits, session timers, cool-off, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred limit or duration, and confirm. Limits that reduce your activity take effect immediately. Increases require a 7-day waiting period.
If you cannot find a setting or need to request self-exclusion urgently, contact Club99 support at [email protected]. Our team is available 24/7 and will process your request the same day.
Responsible Gaming Tools at a Glance
Cap how much you can deposit per day, week, or month. Effective immediately when reduced.
Available in Account SettingsGet notified when your session reaches your chosen time limit.
Self-ServiceStop play automatically once your loss threshold is reached.
Self-ServiceTake a break from 24 hours up to 30 days. Account reopens automatically.
Self-ServiceClose your account for 6 months or permanently. Contact support to activate.
Via SupportWarning Signs to Watch For
Problem gambling can develop gradually. Knowing the warning signs early makes it much easier to get back in control.
Continuing to play or increasing your bets in an attempt to win back money you have already lost is one of the clearest signs of problem gambling.
Using money set aside for rent, food, bills, or family expenses to fund gaming is a serious warning sign that needs immediate attention.
Feeling the need to hide how much time or money you spend on gaming from family or friends suggests your gaming may have become a problem.
Using gaming as a way to cope with stress, anxiety, depression, or personal problems rather than for entertainment is a warning sign worth taking seriously.
Regularly playing for much longer than you intended, or losing track of how much time has passed during a gaming session, can indicate a loss of control.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of gaming time or financial losses is a clear sign to seek help.
Self-Assessment Checklist
Answer these questions honestly. If you answer "yes" to two or more, consider using Club99's responsible gaming tools or speaking to a support professional.
If you answered yes to two or more questions, please use Club99's self-exclusion or cool-off tools, or contact our support team at [email protected] for confidential assistance.
Our Commitment to You
Club99 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. Responsible gaming is not just a policy document for us — it is a core part of how we operate the platform every day. Every feature we build, every promotion we run, and every communication we send is reviewed with player wellbeing in mind.
Club99 is an adults-only platform. You must be at least 18 years old to register and play. We verify the age of all members during the KYC process, and any account found to belong to a person under 18 will be immediately closed and all deposits returned. If you are a parent or guardian and believe a minor has accessed Club99, please contact us immediately at [email protected].
We also encourage parents to use parental control software to prevent minors from accessing online gaming sites. Tools like net nanny and similar applications can help restrict access to gambling websites on shared devices.
Club99 does not target marketing at vulnerable players or people who have self-excluded. Our bonus offers and promotions are designed to add value to recreational players, not to encourage excessive spending. We do not send marketing messages that reference chasing losses, guaranteed wins, or that are designed to exploit emotional states. If you have opted out of marketing, we will honour that choice immediately.
All Club99 customer support staff receive regular training on responsible gaming. They are trained to recognise signs of problem gambling in player behaviour and communications, and to respond with empathy and appropriate guidance. If a support agent identifies concerning behaviour, they are authorised to proactively reach out to the player and suggest responsible gaming tools.
Club99 uses automated monitoring systems to identify unusual patterns in player behaviour that may indicate problem gambling. These include sudden large increases in deposit frequency, extended session lengths, and rapid loss of deposited funds. When these patterns are detected, Club99 may proactively contact the player to check in and offer responsible gaming resources.
Never gamble with money you cannot afford to lose. Before you deposit at Club99, decide on a budget that is genuinely disposable income — money left over after all your essential expenses are covered. Treat your gaming budget the same way you would treat money spent on any other form of entertainment. Once it is gone, it is gone. Do not deposit more to try to recover it.
Club99 supports responsible financial behaviour by making it easy to track your deposit and loss history in your account dashboard. You can view a full breakdown of your gaming activity at any time, which helps you stay aware of your spending patterns over time.
If you feel that gaming has become a problem for you or someone you know, please reach out for help. Club99's support team is available 24/7 at [email protected] and can help you activate self-exclusion, set limits, or simply talk through your concerns in confidence. You are not alone, and taking the first step to ask for help is always the right move.
Remember: gambling should always be a form of entertainment, not a way to make money or solve financial problems. If it stops being fun, stop playing and reach out to Club99 support.
Club99 is here for the good times. Register today, set your limits from day one, and enjoy everything the platform has to offer — knowing that your wellbeing always comes first.
18+ only. Please play responsibly. Full terms and conditions apply.