Legal

Club99 Terms & Conditions

These terms govern your use of the Club99 platform. Please read them carefully before registering or placing any bets. By creating an account on Club99, you agree to be bound by everything written here.

Last Updated: January 2025

Key Terms at a Glance

A plain-language summary of the most important Club99 terms. The full legal text follows below.

One Account Per Person

Each player is permitted one Club99 account only. Duplicate accounts will be closed and any balances forfeited. You must be 18 or older to register. Identity verification is required before your first withdrawal.

Deposits & Withdrawals

Minimum deposit is ৳200. Withdrawals are processed within 30 seconds on average via bKash, Nagad, and Rocket. Withdrawal requests require identity verification to be completed on your account before processing.

Bonus & Voucher Rules

All bonuses carry wagering requirements that must be met before withdrawal. Wagering requirements, eligible games, and expiry windows are stated on each bonus offer. Attempting to abuse bonus terms will result in account suspension.

Fair Play & Security

All Club99 games use certified RNG technology. Collusion, use of bots, or any form of cheating will result in immediate account closure and forfeiture of all balances. Club99 monitors all accounts for irregular activity.

Account Security

You are responsible for keeping your Club99 login credentials secure. Club99 will never ask for your password via email or chat. Enable two-factor authentication in your account settings for additional protection.

Responsible Gaming

Club99 provides deposit limits, session reminders, and self-exclusion tools. If gaming is causing you problems, use these tools or contact our support team. We take our duty of care to all Club99 members seriously.

1 Acceptance of Terms

By accessing or using the Club99 platform at club99.fun, registering an account, making a deposit, or placing any bet, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and Club99.

If you do not agree with any part of these terms, you must not use the Club99 platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised terms. Club99 recommends that all members review these terms periodically.

These terms apply to all Club99 services including the website, mobile app, games, bonuses, and customer support interactions.

2 Eligibility

To register and use Club99, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
  • You must not be a current employee, contractor, or immediate family member of a Club99 employee.
  • You must not have been previously excluded or banned from the Club99 platform.
  • You must be acting on your own behalf and not as an agent for any third party.

Club99 reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible.

Club99 does not knowingly accept registrations from jurisdictions where online gaming is explicitly prohibited. It is the player's responsibility to ensure that their use of Club99 complies with the laws of their local jurisdiction.

3 Account Registration

3.1 One Account Policy

Each individual is permitted to hold only one Club99 account. Operating multiple accounts — whether under the same name, same device, same IP address, or same payment method — is strictly prohibited. If duplicate accounts are detected, Club99 will close all but the original account and may forfeit any balances held in the duplicate accounts.

3.2 Accurate Information

You must provide accurate, complete, and up-to-date information when registering your Club99 account. This includes your full legal name, date of birth, email address, and phone number. Providing false information is a breach of these terms and may result in account closure.

3.3 Identity Verification (KYC)

Club99 is required to verify the identity of all members before processing withdrawals. You will be asked to provide a government-issued photo ID (National ID card, passport, or driving licence) and proof of address. KYC verification is typically completed within 24 hours of document submission. Accounts that fail to complete KYC within 30 days of the first withdrawal request may have their withdrawal suspended until verification is complete.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your Club99 username and password. You must not share your login credentials with any other person. Club99 will never ask for your password via email, live chat, or any other channel. If you suspect unauthorised access to your account, contact Club99 support immediately at [email protected].

4 Deposits

Club99 accepts deposits via bKash, Nagad, Rocket, and local bank transfer. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. There is no maximum deposit limit, though Club99 may apply enhanced due diligence checks for large deposits.

4.1 Deposit Processing

Deposits via bKash and Nagad are credited to your Club99 account instantly upon confirmation from the payment provider. Bank transfer deposits may take up to 2 hours to be credited depending on the bank. Club99 does not charge any fees on deposits, though your payment provider may apply their own transaction fees.

4.2 Deposit Restrictions

You may only deposit funds from payment methods registered in your own name. Third-party deposits — where the payment account belongs to someone other than the Club99 account holder — are not permitted. Any deposit identified as coming from a third-party source will be returned and the account may be suspended pending investigation.

Club99 does not accept deposits made with funds derived from illegal activity. All deposits are subject to anti-money laundering screening.

5 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit. The minimum withdrawal amount is ৳500. Club99 targets a withdrawal processing time of under 30 seconds for verified accounts using bKash or Nagad.

5.1 Withdrawal Requirements

Before your first withdrawal can be processed, your Club99 account must have completed KYC identity verification. Withdrawals will not be processed to payment methods not registered in your name. If you have an active bonus with an incomplete wagering requirement, only your real money balance (the portion not derived from the bonus) is available for withdrawal.

5.2 Withdrawal Limits

Standard Club99 accounts have a daily withdrawal limit of ৳50,000 . VIP members have higher withdrawal limits based on their tier level — Silver (৳100,000/day), Gold (৳250,000/day), and Platinum (৳500,000/day). If you need to withdraw an amount above your daily limit, contact Club99 support to arrange a scheduled transfer.

6 Bonuses & Vouchers

Club99 offers a range of bonuses and vouchers to both new and existing members. All promotional offers are subject to the specific terms stated on the offer page in addition to these general terms. In the event of any conflict, the specific offer terms take precedence.

6.1 Wagering Requirements

All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement multiplier is stated on each individual offer. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager ৳10,000 in eligible games before the bonus balance becomes withdrawable.

6.2 Eligible Games

Not all games contribute equally toward bonus wagering requirements. Slots typically contribute 100%, while live casino games may contribute at a lower rate. The contribution rate for each game category is listed on the bonus terms page. Sports bets placed with bonus funds must be settled before they count toward wagering.

6.3 Bonus Expiry

All Club99 bonuses have an expiry period, typically 7 to 30 days from the date of issue. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings will be removed from your account. Expired bonuses cannot be reinstated.

6.4 Bonus Abuse

Club99 actively monitors accounts for bonus abuse, including but not limited to: creating multiple accounts to claim the same offer, placing low-risk bets to meet wagering requirements, or coordinating with other players to exploit promotional terms. Any account found to be abusing bonuses will have the bonus and associated winnings removed and may be permanently suspended.

Vouchers issued through the Club99 Voucher program are subject to the same general bonus terms unless the voucher itself states otherwise.

7 Game Rules & Fair Play

All games available on Club99 — including slots, live casino, color prediction, fortune bingo, and sports betting — are governed by their individual game rules in addition to these terms. Game rules are accessible within each game interface.

7.1 RNG Certification

All Club99 slot and RNG-based games use independently certified random number generators. Game outcomes are not influenced by previous results, bet size, account balance, or any other external factor. RTP (return to player) percentages for all slot games are published in the game information panel.

7.2 Bet Settlement

Once a bet is confirmed and accepted by the Club99 system, it cannot be cancelled or modified. In the event of a technical error during a game round, Club99 reserves the right to void the affected round and return the stake to the player's account. Winnings from voided rounds will not be paid.

7.3 Sports Betting

Sports bets are settled based on the official result of the relevant event as confirmed by the governing body. In-play bets are accepted subject to availability and may be suspended at any time. Club99 reserves the right to void bets placed after an event has concluded or where a clear pricing error has occurred.

8 Prohibited Activities

The following activities are strictly prohibited on the Club99 platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

  • Registering more than one account on Club99.
  • Providing false or misleading information during registration or KYC verification.
  • Using automated software, bots, or scripts to interact with the Club99 platform.
  • Colluding with other players to gain an unfair advantage in any game.
  • Exploiting software bugs or errors to generate winnings — any winnings derived from a known bug must be reported and will be voided.
  • Depositing funds derived from illegal activity or using Club99 for money laundering purposes.
  • Attempting to reverse-engineer, copy, or reproduce any part of the Club99 platform.
  • Harassing, threatening, or abusing Club99 staff or other players via any communication channel.
  • Using a VPN or proxy to circumvent geographic restrictions or account suspensions.

9 Account Suspension & Closure

Club99 reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable suspicion of a breach of these terms, fraudulent activity, or any activity that poses a risk to the integrity of the platform or other players.

If your account is suspended, you will be notified by email at the address registered to your account. You may appeal a suspension by contacting [email protected] with supporting documentation. Club99 will review all appeals within 5 business days.

In cases where an account is closed due to a confirmed breach of terms, any remaining balance may be forfeited. In cases where an account is closed for reasons unrelated to a breach — such as a player choosing to self-exclude — the remaining real money balance will be returned to the player's registered payment method after identity verification.

10 Privacy & Data

Club99 collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering a Club99 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Club99 will never sell your personal data to third parties for marketing purposes. Data is shared only with payment processors, identity verification providers, and regulatory bodies where required by law. All data is stored using industry-standard encryption and security protocols.

11 Responsible Gaming

Club99 is committed to promoting responsible gaming among all members. We provide the following tools to help players manage their gaming activity:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings. Limit reductions take effect immediately; increases take 24 hours to apply.
  • Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration.
  • Reality Checks: Periodic pop-up notifications showing your session duration and net win/loss position.
  • Self-Exclusion: Temporarily or permanently exclude yourself from Club99. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
  • Account Cooling-Off: Take a short break from gaming for 24 hours, 7 days, or 30 days without permanently closing your account.

For more information on responsible gaming resources and support organisations, visit our Responsible Gaming page.

12 Limitation of Liability

Club99 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available 24/7, we cannot guarantee uninterrupted access. Club99 will not be liable for any losses arising from platform downtime, technical errors, or interruptions to internet connectivity.

Club99's total liability to any individual player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the claim. Club99 is not liable for any indirect, consequential, or punitive damages arising from the use of the platform.

Nothing in these terms limits Club99's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13 Changes to Terms

Club99 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, Club99 will notify registered members via email and display a notice on the platform for a minimum of 7 days before the changes take effect.

Your continued use of the Club99 platform after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using the platform and may request account closure by contacting [email protected].

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Club99 support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the Club99 platform
  • Response Time: Live chat under 2 minutes; email within 4 hours

For responsible gaming support, visit our dedicated Responsible Gaming page. For frequently asked questions, visit our FAQ page.

Terms Accepted at Registration

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18+ only. Please play responsibly. Full terms apply.